# Support tickets

> Open a support request from inside OneBooks, follow the conversation, and know which category to pick.

Canonical: https://docs.getonebooks.com/settings/support/
Language: en
Documentation index: https://docs.getonebooks.com/llms.txt

**Support** at the bottom of the sidebar lists your requests to the OneBooks team and lets you open new ones without leaving the app.

![The Support page listing requests with status](https://docs.getonebooks.com/screenshots/en/settings-support-tickets.webp)

## Open a request

1. Select **New Request**.
2. Choose a **category**: **General**, **Technical**, **Billing** or **Country change**.
3. Enter a **subject** and describe the issue — include the document number or page where it happened.
4. Select **Send**.

![The New Request form with category, subject and message](https://docs.getonebooks.com/screenshots/en/settings-support-new.webp)

Replies appear in the request thread; you also receive an email. Open a request to add comments.

## Before you ask

- Try the **AI Assistant** with a "how do I…" question — it searches this documentation.
- Check [Troubleshooting](https://docs.getonebooks.com/reference/troubleshooting/) and the [FAQ](https://docs.getonebooks.com/reference/faq/).

## Related

  - [Get support](https://docs.getonebooks.com/reference/get-support/)